Frequently Asked Questions

Q: How do I cancel my appointment?

A: Log in to your account, go to "Online Appointments," find your appointment, and click "Cancel." Please note that cancellation policies may apply, and we appreciate at least 24 hours notice when possible.

Q: Can I reschedule my appointment?

A: Yes! To reschedule, cancel your current appointment and then book a new one with your preferred date and time. This gives you the flexibility to choose from all available time slots.

Q: How long will my repair take?

A: Repair times vary by service type:

• Most screen repairs: 30-60 minutes
• Battery replacements: 45-90 minutes
• Water damage repair: 1-3 days
• Complex repairs: May require 2-5 days

We'll keep you updated throughout the entire repair process!

Q: Do I need an appointment for repairs?

A: While walk-ins are always welcome, appointments get priority service and ensure we have the necessary parts ready for your repair. Booking an appointment online is quick and guarantees your preferred time slot.

Q: What should I bring to my appointment?

A: Please bring:

• Your device (fully charged if possible)
• Your Appointment ID or confirmation email
• Charger and cables (if relevant to your repair issue)
• Valid ID
• Payment method (if not already paid online)

Q: Will I lose my data during the repair?

A: We make every effort to preserve your data, but we always recommend backing up your device before any repair. Some repairs may require a factory reset, so it's best to be prepared.

Q: Do you offer same-day repairs?

A: Yes! Many repairs, such as screen replacements and battery changes, can be completed the same day, often within an hour. Complex repairs may require more time.

Q: What if you can't fix my device?

A: If your device cannot be repaired, we'll explain why and discuss alternative options. Our diagnostic service will help determine if repair is possible before we begin work.

Q: Is my payment information secure?

A: Absolutely! We use Stripe and other leading secure payment processors with industry-standard encryption. Your card details are encrypted and never stored on our servers. We comply with PCI-DSS security standards.

Q: Can I pay with cash?

A: Yes, in-store payments can be made with cash. However, online bookings and bill payments require a credit or debit card for immediate processing.

Q: How do I update my email address?

A: Log in to your account, go to "My Information," update your email address, and click "Update Info" to save your changes.

Q: I forgot my username. What do I do?

A: Your username is typically your email address or a custom name you chose during signup. If you can't remember it, click "Forgot Password" and use your email to reset your password, or contact us for assistance.

Q: Can I have multiple payment methods saved?

A: Yes! You can save multiple credit or debit cards in your account under "Payment Methods." This makes checkout faster for future purchases.

Q: How do I remove a saved payment card?

A: Go to "Payment Methods" in your account, find the card you want to remove, and click "Remove" or the delete icon. Confirm the removal when prompted.

Q: Do you accept PayPal or other payment methods?

A: Currently, we accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). Additional payment methods may be available - check at checkout.

Q: Can I get a receipt for my purchase?

A: Yes! Receipts are automatically emailed to you after every purchase. You can also download or print receipts from your account under "My Invoices."

Q: Where is my ticket number?

A: You received your ticket number via email and text message when you dropped off your device. It's also visible in your account under "Open Tickets." Check your spam folder if you can't find the email.

Q: Why hasn't my status updated?

A: Status updates are made as work progresses through each stage of repair. If your status hasn't changed:

• The repair may be complex and taking longer than usual
• We may be waiting for parts (status will show "Waiting Parts")
• Additional diagnostics may be required

Feel free to contact us anytime for a personal update!

Q: What does "Waiting Parts" mean?

A: This means we've ordered a specific part needed for your repair and are waiting for it to arrive. We'll update your status and notify you as soon as the part arrives and work continues.

Q: How will I know when my repair is complete?

A: You'll receive notifications via:

• Text message to your phone
• Email to your registered email address
• Status update in your online account

The status will change to "Ready for Pickup" when your device is ready!

Q: Can I track multiple repairs at once?

A: Yes! If you have an account, you can view all your active repairs in one place under "Open Tickets." Each ticket shows its current status.

Q: What happens if I don't pick up my device?

A: Please pick up your device within 30 days of completion. After this period, storage fees may apply. Contact us if you need special arrangements.

Q: Do your devices come with a warranty?

A: Yes! All our refurbished devices come with a warranty. The duration varies by device - check the specific listing for warranty details. Typically, warranties range from 30 to 90 days.

Q: Can I return a purchased device?

A: We offer a return period on device purchases. The device must be in original condition with all accessories and packaging. Contact us to initiate a return within the specified timeframe (check our current return policy for details).

Q: Are the devices unlocked?

A: Most of our refurbished devices are unlocked and work with any carrier. However, always check the individual listing for carrier compatibility information to ensure it works with your network.

Q: What does "refurbished" mean?

A: Refurbished devices are pre-owned devices that have been:

• Professionally inspected by technicians
• Tested to ensure full functionality
• Cleaned and sanitized
• Repaired if needed (new parts used)
• Reset to factory settings

They offer excellent value with like-new performance!

Q: What's the difference between Excellent, Good, and Fair condition?

A:

• Excellent: Minimal signs of use, may have very minor cosmetic blemishes that are barely noticeable
• Good: Light wear with some minor scratches or scuffs, but fully functional with no impact on performance
• Fair: Moderate wear with visible scratches or dents, but still works perfectly - best value option

All conditions are fully functional regardless of cosmetic wear!

Q: What's included with the device?

A: This varies by device. Typically includes:

• The device itself
• Charging cable (may be aftermarket)
• Wall adapter (when available)
• SIM card removal tool (for phones)

Check the specific listing for "What's Included" details.

Q: Can I see the device before buying?

A: Absolutely! Visit our store to see and test devices in person before purchasing. Our staff can demonstrate any device and answer your questions.

Q: Do you offer financing options?

A: Financing options may be available for certain purchases. Contact us or visit our store to learn about current financing programs.

Q: How long does bill payment activation take?

A: Most bill payments are processed and activated within minutes. However, some carriers may take up to 2 hours for activation. You'll receive a confirmation text when service is active.

Q: Can I pay for someone else's phone bill?

A: Yes! You can enter any valid phone number when making a bill payment. The service will be applied to that number regardless of who makes the payment.

Q: What if I enter the wrong phone number?

A: Contact us immediately if you realize you entered the wrong number. While we cannot guarantee refunds (as payments are processed instantly), we will do our best to assist you.

Q: Do you charge extra fees for bill payment?

A: No, we charge the standard plan price as advertised. The only additional charges are taxes and regulatory fees as required by law, which are clearly shown before you complete payment.

Q: Can I set up automatic monthly payments?

A: Yes! Many plans offer auto-renewal options that you can enable during checkout or manage in your account settings. This ensures your service never gets interrupted.

Q: What carriers do you support?

A: We support multiple carriers including:

• Simple Mobile
• T-Mobile
• AT&T Prepaid
• H2O Wireless
• Lyca Mobile
• Verizon
• And more!

Q: Will my data/minutes roll over?

A: Rollover policies depend on your carrier and plan. Check the specific plan details or contact your carrier for rollover information.

Q: How do I contact customer support?

A: You can reach us multiple ways:

• Visit Our Store: Come see us in person during business hours
• Call Us: Phone support available during business hours
• Live Chat: Use the chat icon on our website for instant help
• Email: Send us a message and we'll respond within 24 hours

Q: What are your business hours?

A: Business hours vary by location. Check our website footer, contact page, or call us for current hours of operation.

Q: Do you repair all brands?

A: We repair most major brands including:

• Apple (iPhone, iPad, MacBook)
• Samsung (Galaxy phones and tablets)
• Google (Pixel phones)
• LG, Motorola, OnePlus
• Dell, HP, Lenovo laptops
• And many more!

Check our website for the full list of supported devices, or contact us about your specific model.

Q: Do you offer warranties on repairs?

A: Yes! All repairs come with a 45-day warranty covering the specific service performed. This ensures you're protected if any issues arise with the repair.

Q: Can you repair water-damaged devices?

A: Yes, we offer water damage repair services. However, water damage can be unpredictable. We'll diagnose your device and let you know if repair is possible and provide an estimate.

Q: Do you buy used devices?

A: We may purchase used devices or offer trade-in credit. Visit our store or contact us with details about your device for a quote.

Q: Is there parking available?

A: Yes, we have parking available for customers. Check our store location page or contact us for specific parking information.

Q: Do you offer discounts for students or seniors?

A: We occasionally offer special promotions and discounts. Contact us or check our website for current offers and promotional codes.

Q: Can I upgrade my repair while it's being serviced?

A: Yes! If you'd like to add additional services while your device is already being repaired, contact us as soon as possible. We'll check if it's feasible and provide pricing.