Repair Terms & Warranty

Transparency & Repair Records

We are fully transparent with our customers. Every repair is added to your customer account, whether the account was created during online booking or created by our employees when opening a repair ticket. We provide you with your login information, and each repair stays visible in your account with photos and videos from device intake through the repair process, so you can review the entire process at any time.

Warranty Coverage

• 45-Day Manufacturer Coverage Warranty: Applies to Premium and OEM phone screen repairs for Apple and Android devices, including Samsung, Motorola, Google, and more.
• 10-Day Manufacturer Coverage Warranty: Applies to Aftermarket and Reliable phone screen repairs for Apple and Android devices.

Coverage Details

We provide the full coverage details and terms of our warranty so you can feel confident in your repair choice. Even with lower-cost screen replacements, our manufacturing defect rate is about 3 percent.

Manufacturer-Related Defects

• Ghost touching: The screen registers touches on its own without physical input.
• Display turning on and off randomly: The screen goes black unexpectedly while the phone remains on, and you can still hear notifications and sounds.

Inspection & Warranty Process

• We perform a quick test when you bring in your device and capture before-and-after photos saved with your repair ticket.
• If you notice new issues that were not present before service, we verify the claim through inspection and diagnostic testing.
• If the issue is confirmed as repair-related, we take full responsibility and resolve it immediately.

Proof of Warranty Coverage

If a customer cannot provide proof of a prior repair, we require one of the following as valid evidence:

• A receipt for the repair.
• A repair ticket issued when the device was in our possession.
• A bank transaction record (if the repair was paid by card).